Store Policies

  • Ann Carol Jewelry is custom made to order. You will be notified via email as to when you can expect your order to ship, usually within 4-8 days of placing the order.
  • Shipping Standard USPS shipping is free with orders within the United States and Canada. International shipping is available for select countries. Please note any taxes, duties, and customs fees associated with shipping outside of the United States are the sole responsibility of the buyer.
  • Gift Boxes All Ann Carol Jewelry is beautifully packaged in eco friendly gift boxes ready for gift giving. Personalized handwritten gift cards can accompany your order as well, just let us know!
  • Returns and Exchanges We accept returns of all new, unused jewelry within 14 days of purchase. Items must be in new and unworn condition with the original packaging in perfect condition. Customers are responsible for return shipping. Please contact jschroeder@anncaroldesigns to process a return or exchange.
  • Insurance Please note that we are not responsible for lost or stolen items in the mail. When returning your merchandise we strongly suggest adding insurance to the shipment for the dollar amount of the jewelry.
  • Lifetime Guarantee Our jewelry is high quality with attention to detail. If you happen to need a repair we are happy to repair any product purchased online or from any of our Retailers. Customers are responsible for return shipping costs.